SERVICE QUALITY | CUSTOMER SERVICE | CUSTOMER LOYALTY: Can BP Survive Oil Spill

WOW!  I’ve never been known as a great environmentalist, but every day when I turn on the news and see the devastation brought on by the British Petroleum Golf Oil Spill, I am in shock. If you really want a window on a nightmare, look at the live feed from the oil well itself here.

It appears that BP’s PR department is kicking in – and then they falter again.  The President “invited” the senior officers to the White House, and they weren’t sure they could make it.  Let me explain, if the President “invites” you, he’s not asking — he’s telling.  Short of death, there’s no nice way out!

Entire towns are facing a swift demise, as tourists are staying away because of the tar balls washing up on their beaches.  Not just this past weekend, but for years to come!  In today’s economy, the majority  of small businesses on the Gulf Coast could be wiped out in a matter of days or weeks.

Enough about our trivial problems.  I read a statement from BP warning investors that this “situation” may be reflected in their financial results.  I damn well hope so.  Not just today or this year, but for many years to come.  I know of a number of fuel suppliers who have switched their branding from BP.  I sure would.  (Nothing personal, just business)

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