INDUSTRY NEWS | The Service Quality Department / ServiceQuality.US Kick-Off 20 Year Anniversary

In a ribbon cutting ceremony today, CEO and Chief Innovation Officer Dr. Jeffrey Kasper kicked off a year-long celebration of The Service Quality Department and ServiceQuality.US’ 20th Anniversary.

“Back in 1990, we had zero clients, zero shoppers, and a dream.  Here we are, 20 years later.  Today, we have almost three-quarters of a million shoppers, hundreds of clients, and we still have a vision for the next decades ahead.” said Dr. Kasper in an address at the Northern California world headquarters today.  All employees of the organization were invited to the celebration.

“We had a simple idea — bring high-level customer loyalty management to all sizes of companies and organizations.  No company is too small.  A large, multi-national company has an entire department focused on customer loyalty.  Small businesses are the backbone of this nation, and I believe the world economy.  We provide training, customer service delivery measurement (surveys), and customer service deployment measurement (secret shopping) and level the playing field for all of our clients.” he continued.

Celebrations are planned throughout 2010.   On the drawing board are dinners and receptions across the globe.  Additionally, as a token of our appreciation for their business, we are holding pricing to the same levels as last year for our existing clients.  As an incentive for new clients, we are rolling back our set-up and programming fees to 1990 levels — $0!

For more information visit The Service Quality Department or ServiceQuality.US and take advantage of these special offers, that only come along every 20 years or so.