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Month: March 2010

CUSTOMER SERVICE / CUSTOMER LOYALTY | Is Your Customer Service Vision Like a Ver…

Wed, March 31 2010 - 12:04 AM
After speaking to a group of business leaders, a gentleman came up and thanked me for sharing some insights he could put to use right away. He then said, "I can see where I want to be from a service perspective, but am not sure we will get there in the next few months." This reminded me of today's "leaked" Apple information that they may have a Verizon com…

CUSTOMER SERVICE / CUSTOMER LOYALTY | Consumers Use Social Media To Decide

Tue, March 30 2010 - 8:34 AM
Commenting on consumer loyalty research recently released, ServiceQuality.US president and chief innovation officer Jeffrey Kasper, D.D. said, "More so, than ever, we're seeing consumers using social media sites like Facebook, Twitter, etc. to make their opinions known. Not only are they telling their friends about it verbally, these online reviews and com…

CUSTOMER SERVICE / CUSTOMER LOYALTY | Today’s Consumers Expect More

Mon, March 29 2010 - 8:34 AM
Commenting on consumer loyalty research recently released, ServiceQuality.US president and chief innovation officer Jeffrey Kasper, D.D. said, "We've seen a marked increase in the expectations of consumers in this recessionary economy. They expect, for that matter demand, personalized interactions from every avenue of service. That means that everyone expe…

CUSTOMER SERVICE / CUSTOMER LOYALTY | Consumers are More Educated

Mon, March 29 2010 - 12:10 AM
In new research just released, consumers in these tough times are more educated than ever. Jeff Kasper, D.D. President & Chief Innovation Officer of ServiceQuality.US was quoted as saying, "Knowing your competition and your competitive advantage is key to surviving, and actually thriving in the current recession. If you don't know what your direct competito…

CUSTOMER SERVICE / CUSTOMER LOYALTY | Customers Less Tollerant of Mistakes and E…

Sun, March 28 2010 - 2:15 PM
New Customer Research Released! Consumers in this "Recession Era" are completely intolerant of any sense of indifference by a company they are doing business with. Dr. Kasper believes that this will be the deciding factor as to which businesses survive! Where will your business be? Read more here... Be sure to stop by our other web sites for additiona…

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