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Month: January 2010

CUSTOMER LOYALTY / CUSTOMER SERVICE MANAGEMENT | December 2009 Article Links

Fri, January 29 2010 - 12:34 PM
Here's a recap of the articles posted in the month of December 2009 focusing on Customer Loyalty: CSM CUSTOMER SERVICE MANAGEMENT | Are You A “Good Neighbor”? CSM - CUSTOMER SERVICE MANAGEMENT | The Brush Off CSM CUSTOMER SERIVCE MANAGEMENT | Are You Afraid? CSM - CUSTOMER SERVICE MANAGEMENT | Are You Using Common Sense? CRM CUSTOMER RELATIONSHIP…

SECRET SHOPPING / MYSTERY SHOPPING | December 2009 Articles

Fri, January 29 2010 - 8:03 AM
Here's a quick summary of the articles for December 2009 focusing on secret shopping or mystery shopping: MYSTERY SHOPPING | New Year’s Resolution #4 - Take A Good Look Around MYSTERY SHOPPING | New Year’s Resolution #3 - Share the Wealth! MYSTERY SHOPPING | New Year’s Resolution #2 - Check the Frequency! MYSTERY SHOPPING | New Year’s Resolution #1…

CRM CUSTOMER RELATIONSHIP MANAGEMENT | FREE Webinar: 2/18/2010 (9AM PST) Custom…

Sun, January 24 2010 - 7:48 AM
Don't miss this great opportunity to join this clinic on Thursday, February 18, 2010 at 9AM (Pacific Time) If you need answers, and you need them fast, this is a great, free, forum for you. At each clinic you'll be be in a one-on-one consultation with the best "Dr." in the field of service, Dr. Jeff Kasper. He will present two cases of general interest…

CRM CUSTOMER RELATIONSHIP MANAGEMENT | Free Webinar! (2/18/10 10AM PST) 7 Ways t…

Sat, January 23 2010 - 7:41 AM
Don't miss this free webinar training session Thursday, February 18, 2010 at 10AM (PST) During this web training session, Dr. Kasper will identify seven actions you can put into place that will immediately boost your customer retention. No need to form a committee or hold a board meeting to allocate money - these are real live tips you can put to use imme…

SERVICEQUALITY.US EXPANDS WORLD-WIDE PRESENCE, OPENS IN CANADA

Fri, January 22 2010 - 9:15 AM
In a press release issued today, ServiceQuality.US formally announced the opening of their Canadian presence, ServiceQuality.CA We've been doing business in Canada for the past 20 years as The Service Quality Department. "We have tens of thousands of exceptional shoppers across the great country of Canada, and now they have a local domain to call their o…

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