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	<title>Service Quality &#124; Mystery Shopping Company</title>
	<link>http://cityscoop.us/bayarea-mysteryshoppers</link>
	<description>San Francisco Bay Area - USA - Canada - World Wide - We offer secret shopper or mystery shopping services to businesses and also hire those that want to know how to become a secret shopper, mystery shopper or customer service auditor.</description>
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		<title>SERVICE QUALITY &#124; CUSTOMER SERVICE &#124; CUSTOMER LOYALTY: Can BP Survive Oil Spill???</title>
		<description><![CDATA[WOW!  I&#8217;ve never been known as a great environmentalist, but every day when I turn on the news and see the devastation brought on by the British Petroleum Golf Oil Spill, I am in shock. If you really want a window on a nightmare, look at the live feed from the oil well itself here. [...]]]></description>
		<link>http://cityscoop.us/bayarea-mysteryshoppers/2010/06/14/service-quality-customer-service-customer-loyalty-can-bp-survive-oil-spill/</link>
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		<title>SERVICE QUALITY &#124; CUSTOMER SERVICE &#124; CUSTOMER LOYALTY: Knowing Your Customer &#8211; Antsy McClain and the Trailer Park Troubadours Sure Do!</title>
		<description><![CDATA[I had the occasion to go to a concert / fundraiser for Rotary International Exchange Students this past Saturday in Vacaville, CA.  The headliner was Antsy McClain and the Trailer Park Troubadours, a great band that I&#8217;ve been trying to catch live for the past few years in person.  I was introduced to the band [...]]]></description>
		<link>http://cityscoop.us/bayarea-mysteryshoppers/2010/05/26/service-quality-customer-service-customer-loyalty-knowing-your-customer-antsy-mcclain-and-the-trailer-park-troubadours-sure-do/</link>
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		<title>MYSTERY SHOP / SECRET SHOP &#124; BP Oil Spill &#8211; Why Checks Are So Important!</title>
		<description><![CDATA[The news from the  Gulf keeps getting worse. In today&#8217;s news, BP announced that the stop-gap measure they put in place was sucking up 5,000 barrels of oil!  That&#8217;s great no more oil &#8211; right?  Well, it turns out that there may be a few thousands or tens of thousands of gallons of oil coming [...]]]></description>
		<link>http://cityscoop.us/bayarea-mysteryshoppers/2010/05/24/mystery-shop-secret-shop-bp-oil-spill-why-checks/</link>
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		<title>CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY &#124; Google Pac-Man Give&#8217;s Them What They Want!</title>
		<description><![CDATA[Google gets it.  They are my search engine of choice, for a number of reasons.  They give me the information I want quickly.  Sometimes, it seems like they are reading my mind!  I also like the specialized logos they put up to educate me on various birthdays and other eclectic commemorations.  Today&#8217;s is the pac-man [...]]]></description>
		<link>http://cityscoop.us/bayarea-mysteryshoppers/2010/05/21/customer-service-customer-loyalty-service-quality-google-pac-man-gives-them-what-they-want/</link>
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		<title>MYSTERY SHOPPING / SECRET SHOPPING &#124; Is Your Customer Service Like the TV Show &#8220;LOST&#8221;?</title>
		<description><![CDATA[You may be a fan of the TV show, &#8220;LOST&#8221; as I am.  Looking forward, with some sadness, to the series finale this coming Sunday, May 22, 2010.  I was thinking the other day how so many retailer&#8217;s customer service is very similar to the TV show, and the characters. Sometimes, the characters are good.  [...]]]></description>
		<link>http://cityscoop.us/bayarea-mysteryshoppers/2010/05/21/mystery-shopping-secret-shopping-is-your-customer-service-like-the-tv-show-lost/</link>
			</item>
	<item>
		<title>CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY &#124; Goodbye Hello!</title>
		<description><![CDATA[A few years back, I happened upon Hello Wines.  We were visiting a micro winery complex, where a number of very small winemakers rented their own spaces to produce their wines.  I was taken aback almost immediately with the winemaker, John Caracciolo.  John was from the East Coast, and once he opened his mouth, it [...]]]></description>
		<link>http://cityscoop.us/bayarea-mysteryshoppers/2010/05/12/customer-service-customer-loyalty-service-quality-goodbye-hello/</link>
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		<title>CUSTOMER LOYALTY / CUSTOMER SERVICE / SERVICE QUALITY &#124; BP Oil Spill Proves 99% Isn&#8217;t Good Enough</title>
		<description><![CDATA[As I&#8217;ve watched in horror as the oil slick from the BO Oil spill in the Gulf of Mexico comes closer to the fragile coast lines of Louisiana, Mississippi, and possibly Florida a thought came to mind.  Many of those I speak with say they would be happy with 99% customer satisfaction, because &#8220;you can&#8217;t [...]]]></description>
		<link>http://cityscoop.us/bayarea-mysteryshoppers/2010/05/07/customer-loyalty-customer-service-service-quality-bp-oil-spill-proves-99-isnt-good-enough/</link>
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		<title>CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY &#124; Nashville Flooding Casuses May Disrupt Vacation, Not Hospitality</title>
		<description><![CDATA[The BP Oil Spillin the Gulf of Mexico has dominated the news of late.  However, there&#8217;s another story that seems to be placed on the back burner on our own turf. A good part of the state of Tennessee is under 10 feet or more of water.  Nashville is closer to a lake than a [...]]]></description>
		<link>http://cityscoop.us/bayarea-mysteryshoppers/2010/05/06/customer-service-customer-loyalty-service-quality-nashville-flooding-casuses-may-disrupt-vacation-not-hospitality/</link>
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		<title>SECRET SHOP/ MYSTERY SHOP/ SERVICE AUDIT &#124; The Service Quality Department Brings &#8220;WORLDWIDE-SECRET-SHOPPING.COM&#8221; Online</title>
		<description><![CDATA[The Service Quality Department announced today that they have brought the new web domain, WORLDWIDE-SECRET-SHOPPING.COM online, effective immediately.  The domain was added in order to better assist companies to find The Service Quality Department on the internet, allowing them greater access to customer loyalty building tools and customer service webinars.  &#8220;Our focus is to bring service [...]]]></description>
		<link>http://cityscoop.us/bayarea-mysteryshoppers/2010/05/06/secret-shop-mystery-shop-service-audit-the-service-quality-department-brings-worldwide-secret-shoppingcom-online/</link>
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		<title>INDUSTRY NEWS &#124; ServiceQuality.US Participates in National Day of Prayer 2010</title>
		<description><![CDATA[In recognition of the National Day of Prayer 2010, all ServiceQuality.US and affiliates are encouraging their employees to take 15 minutes out of their work day to pray or meditate on their concerns, as well as to count their blessings. &#8220;I believe that personal reflection and prayer are a very important part of your daily [...]]]></description>
		<link>http://cityscoop.us/bayarea-mysteryshoppers/2010/05/06/industry-news-servicequalityus-participates-in-national-day-of-prayer-2010/</link>
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