KEYNOTE SPEAKING | BOOK NOW, FREE TRAVEL!
January 4, 2010
ServiceQuality.US and The Service Quality Department announced today that all travel related costs will be waived for speaking engagements booked for president and chief innovation officer, Dr. Jeff Kasper through June 1, 2010. This is an extension of a program previously offered, due to its popularity.
In today’s tough economy, budgets are getting tighter. As our organization has grown, we are able to plan around speaking engagements to combine trips for greater efficiency.
“We’ve been blessed with unprecedented success, and I don’t want any organization who can benefit to be put off due to travel related costs.” said ServiceQuality.US president and chief innovation officer, Dr. Jeffrey Kasper.
ServiceQuality.US was awarded the “Small Business of the Year” for both the State of California and the Small Business Administration.
For details of this very limited offer, please visit The Service Quality Department’s website.
CSM CUSTOMER SERVICE MANAGEMENT | FREE Web Class – 7 Ways to Keep Your Customers 12/28/09 (9AM PST / 12PM EST)
December 9, 2009
During this web training session, Dr. Kasper will identify seven actions you can put into place that will immediately boost your customer retention. No need to form a committee or hold a board meeting to allocate money – these are real live tips you can put to use immediately and cost virtually nothing to deploy! He will also be taking a limited number of questions after the conclusion of the presentation.
While there is no cost to attend this web training session, you are required to register in advance as space is very limited. Just go to www.Service-Quality.com or www.ServiceQuality.US and click on the registration graphic.
If we may be of any service, prior to or after the web training session, we’re just a short call away at 800-432-2456, Option 3. We’re also available via email at support@servicequality.us
CSM CUSTOMER SERVICE MANAGEMENT | FREE Customer Loyalty Clinic 12/28/09 (10AM PST – 1PM EST)
December 9, 2009
Don’t miss this great opportunity to join this clinic on December 28, 2009 at 10AM (Pacific Time)
If you need answers, and you need them fast, this is a great, free, forum for you. At each clinic you’ll be be in a one-on-one consultation with the best “Dr.” in the field of service, Dr. Jeff Kasper.
He will present two cases of general interest to the group, including solutions you can put to work immediately. Then, for the remainder of the “consult” he’ll take questions from the audience, as time allows.
You won’t want to miss a minute of this valuable presentation, plus a chance to have your specific questions answered for absolutely no cost to you!
Please note, this program is presented “live” from wherever in the world Dr. Kasper may be. This program is currently available only in English.
While there is no cost or obligation to sign up for this clinic, you must pre-register at www.Service-Quality.com or www.ServiceQuality.US
CSM CUSTOMER SERVICE MANAGEMENT | FREE Web Class – 7 Ways to Keep Your Customers 12/9/09 – 12PM EST / 9AM PST
November 30, 2009
During this web training session, Dr. Kasper will identify seven actions you can put into place that will immediately boost your customer retention. No need to form a committee or hold a board meeting to allocate money – these are real live tips you can put to use immediately and cost virtually nothing to deploy! He will also be taking a limited number of questions after the conclusion of the presentation.
While there is no cost to attend this web training session, you are required to register in advance as space is very limited. Just go to www.Service-Quality.com or www.ServiceQuality.US and click on the registration graphic.
If we may be of any service, prior to or after the web training session, we’re just a short call away at 800-432-2456, Option 3. We’re also available via email at support@servicequality.us
CSM CUSTOMER SERVICE MANAGEMENT | FREE Customer Loyalty Clinic Scheduled 12/9/09 11AM EST / 8AM PST
November 30, 2009
If you need answers, and you need them fast, this is a great, free, forum for you. At each clinic you’ll be be in a one-on-one consultation with the best “Dr.” in the field of service, Dr. Jeff Kasper.
He will present two cases of general interest to the group, including solutions you can put to work immediately. Then, for the remainder of the “consult” he’ll take questions from the audience, as time allows.
You won’t want to miss a minute of this valuable presentation, plus a chance to have your specific questions answered for absolutely no cost to you!
Please note, this program is presented “live” from wherever in the world Dr. Kasper may be. This program is currently available only in English.
For more information, or to sign-up, go to www.Service-Quality.com or www.ServiceQuality.US
SERVICE LEADERS CONFERENCE | CEO Appears at Harveys Lake Tahoe
October 12, 2009
ServiceQuality.US President & Chief Innovation Officer Jeff Kasper spoke at a meeting of 400+ business leaders from throughout California recently. The meeting, which was held at Harveys Resort in Lake Tahoe, Nevada included discussions focused on service. Flying in to join the summit from Mexico City was Frank Devlyn, Chairman of
Jeff Kasper and Frank Devlyn chat at the recent conference
Mexico and Latin America’s largest retail optical company, Devlyn Optical.
Frank and Jeff have been amigos since the mid-1990′s, when Frank served as the president of Rotary International.
When asked about the meeting, Jeff said that it was, “One of the most intense, exhausting, and memorable experiences of my life. To see over 400 leaders, focused on service, all truly committed to service, all in one place, was simply remarkable.” “Attendees represented over 20 countries, from Sweden to Slovakia, from France to China, all of the key players were well represented.” Kasper observed.
