INDUSTRY NEWS | ServiceQuality.US Participates in National Day of Prayer 2010
May 6, 2010
In recognition of the National Day of Prayer 2010, all ServiceQuality.US and affiliates are encouraging their employees to take 15 minutes out of their work day to pray or meditate on their concerns, as well as to count their blessings.
“I believe that personal reflection and prayer are a very important part of your daily life. I am encouraging all our employees, regardless of their personal faith, to take a few moments out of their busy schedule today to reflect and contemplate the numerous blessings, as well as focus on solving the issues that matter most to them.” said Dr. Jeffrey Kasper, president & chief innovation officer. He continued, “We have a diverse group of people of all faiths and nationalities who work with us around the globe. Some employees already make this type of thought and reflection a part of their day to day routine. For others, this may be the first time, in a long time, since they have taken some time out.”
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
MYSTERY SHOPPING / SECRET SHOPPING / SERVICE AUDITS| ServiceQuality.US Opens “WORLDWIDE SECRET SHOPPING” Info Domain
May 5, 2010
ServiceQuality.US announced today that they have brought the new web domain, WORLDWIDE-SECRET-SHOPPING.INFO online, effective immediately. The domain was added in order to better assist companies to find ServiceQuality.US on the internet, allowing them greater access to customer loyalty building tools and customer service webinars. “Our focus to to bring service quality to more professionals world-wide.” said Dr. Jeffrey S. Kasper, President & Chief Innovation Officer.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | ServiceQuality.US Adds “Service Audits Worldwide” Info Domain
May 5, 2010
ServiceQuality.US announced today that they have brought the new web domain, SERVICE-AUDITS-WORLDWIDE.INFO online, effective immediately. The domain was added in order to better assist companies to find ServiceQuality.US on the internet, allowing them greater access to customer loyalty building tools and customer service webinars. “Our focus to to bring service quality to more professionals world-wide.” said Dr. Jeffrey S. Kasper, President & Chief Innovation Officer.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
CUSTOMER SERVICE / SERVICE QUALITY / CUSTOMER LOAYLTY | ServiceQuality.US Adds Mystery Shop Worldwide Info Domain
May 5, 2010
ServiceQuality.US announced today that they have brought the new web domain, Mystery-Shop-Worldwide.info online, effective immediately. The domain was added in order to better assist companies to find ServiceQuality.US on the internet, allowing them greater access to customer loyalty building tools and customer service webinars. “Our focus to to bring service quality to more professionals world-wide.” said Dr. Jeffrey S. Kasper, President & Chief Innovation Officer.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
INDUSTRY NEWS | Our Thoughts & Prayers Are With Brett Michaels
April 26, 2010
After the announcement that current Celebrity Apprentice star Brett Michaels was in a hospital with a brain hemorrhage, we were stunned and could only pray for his speedy recovery and for strength for his family in dealing with what may come in the future. My own father was paralyzed by an aneurysm at just 47. I’ve lived the adventure of recovery. It wasn’t fun, but it was rewarding.
We wish Brett Michaels’ a speedy and full recovery.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
INDUSTRY NEWS | Who Dat?
February 9, 2010
Okay, I admit it. The Superbowl is over, and I’m ecstatic! Not because I’m a huge fan of the New Orleans Saints. Or, of football for that matter. I AM a fan of New Orleans, the city, and frankly, it’s about time they had a victory. I have personally seen the devastation that rocked this beautiful city and her wonderful residents. I, through my Rotary Club, have tried to help out where help was needed.
So, I cheer for the underdog. I always knew they had it within them to win. I only with the best for this great city, and I know they will continue to win the fight they are fighting everyday!
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
CRM CUSTOMER RELATIONSHIP MANAGEMENT | Free Webinar! (2/18/10 10AM PST) 7 Ways to Keep Your Customers
January 23, 2010
Don’t miss this free webinar training session Thursday, February 18, 2010 at 10AM (PST)
During this web training session, Dr. Kasper will identify seven actions you can put into place that will immediately boost your customer retention. No need to form a committee or hold a board meeting to allocate money – these are real live tips you can put to use immediately and cost virtually nothing to deploy! He will also be taking a limited number of questions after the conclusion of the presentation.
While there is no cost to attend this web training session, you are required to register in advance as space is very limited. Just go to www.Service-Quality.com or www.ServiceQuality.US and click on the registration graphic.
If we may be of any service, prior to or after the web training session, we’re just a short call away at 800-432-2456, Option 3. We’re also available via email at support@servicequality.us
SERVICEQUALITY.US EXPANDS WORLD-WIDE PRESENCE, OPENS IN CANADA
January 22, 2010
In a press release issued today, ServiceQuality.US formally announced the opening of their Canadian presence, ServiceQuality.CA
We’ve been doing business in Canada for the past 20 years as The Service Quality Department. “We have tens of thousands of exceptional shoppers across the great country of Canada, and now they have a local domain to call their own.” said ServiceQuality.CA president and chief innovation officer, Dr. Jeffrey Kasper.
Dr. Kasper continued, “This is really a re-branding to bring the Canada in line with our global strategy of local knowledge, and on the ground experience for our clients. ServiceQuality.CA joins, ServiceQuality.US, and our presence in Great Britain — ServiceQuality.co.UK, and our presence in The People’s Republic of China — ServiceQuality.CN together as a unified group that our clients have come to know and trust.”
ServiceQuality.US is celebrating their 20th anniversary in business throughout 2010. Known for their high level of responsiveness and unwavering business ethics, and well as their ability to deliver the best return for each dollar of their client’s investment. Focusing on building customer loyalty, their secret shopping (mystery shopping or service evaluations), service measurement (paper, web, in-person, and telephone surveys) , perfectly interface with their employee & management training and recognition programs.
INDUSTRY NEWS | The Service Quality Department / ServiceQuality.US Kick-Off 20 Year Anniversary
January 9, 2010
In a ribbon cutting ceremony today, CEO and Chief Innovation Officer Dr. Jeffrey Kasper kicked off a year-long celebration of The Service Quality Department and ServiceQuality.US’ 20th Anniversary.
“Back in 1990, we had zero clients, zero shoppers, and a dream. Here we are, 20 years later. Today, we have almost three-quarters of a million shoppers, hundreds of clients, and we still have a vision for the next decades ahead.” said Dr. Kasper in an address at the Northern California world headquarters today. All employees of the organization were invited to the celebration.
“We had a simple idea — bring high-level customer loyalty management to all sizes of companies and organizations. No company is too small. A large, multi-national company has an entire department focused on customer loyalty. Small businesses are the backbone of this nation, and I believe the world economy. We provide training, customer service delivery measurement (surveys), and customer service deployment measurement (secret shopping) and level the playing field for all of our clients.” he continued.
Celebrations are planned throughout 2010. On the drawing board are dinners and receptions across the globe. Additionally, as a token of our appreciation for their business, we are holding pricing to the same levels as last year for our existing clients. As an incentive for new clients, we are rolling back our set-up and programming fees to 1990 levels — $0!
For more information visit The Service Quality Department or ServiceQuality.US and take advantage of these special offers, that only come along every 20 years or so.
KEYNOTE SPEAKER | College & University Honorarium WAIVED!
January 5, 2010
The Service Quality Department and ServiceQuality.US announced today a special offer for colleges and universities in the United States and its territories.
For a very limited number of lucky colleges and universities who book ServiceQuality.US’ president and chief innovation officer, Dr. Jeffrey Kasper, to deliver their commencement address, he will waive his traditional honorarium.
For more details of this special offer, visit The Service Quality Department‘s web site.
