About
ServiceQuality.US was formed in 1990 with one goal in mind; provide your business with the tools to deliver exceptional service at all times and build customer loyalty.
Our simple, up front pricing will assure that you’ll know exactly the cost of our service. No hidden fees. No extra workbooks or tapes to buy. All of our programs are tailored to each client’s specific needs. Of course, all of our programs and services come with a complete satisfaction guarantee.
We offer a full range of services to improve your customer’s loyalty to your organization including:
- Service Auditor (Mystery Shopper) Programs -
- Training Workshops – All our workshops have a “take it back to the job” focus. Most programs are available in webinar based versions too!
- Delivering Superior Customer Service NOW!
- Effective Service Management For Supervisors
- Problem Prevention
- Problem Free Production
- Relationship Sales & Sales Management
- Building a Service Strategy NOW!
- Customer Survey Programs
- Strategic Planning & Review
- Dynamic Keynote Speakers
- Service Crisis Management
- Employee and Customer Recognition Programs
- Employee / Customer Communications
- Focus Group Facilitation
