SERVICE AUDIT / MYSTERY SHOP / SECRET SHOP | The Service QUality Deparment Brings “SERVICE-AUDITS-WORLDWIDE.COM” Online
May 6, 2010
The Service Quality Department announced today that they have brought the new web domain, SERVICE-AUDITS-WORLDWIDE.COM online, effective immediately. The domain was added in order to better assist companies to find The Service Quality Department on the internet, allowing them greater access to customer loyalty building tools and customer service webinars. “Our focus is to bring service quality to more professionals world-wide.” said Dr. Jeffrey S. Kasper, President & Chief Innovation Officer.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
MYSTERY SHOPPER / SECRET SHOPPER / SERVICE AUDIT | The Service Quality Department Brings “WORLDWIDE-SECRET-SHOPPING.COM” Online
May 6, 2010
The Service Quality Department announced today that they have brought the new web domain, WORLDWIDE-SECRET-SHOPPING.COM online, effective immediately. The domain was added in order to better assist companies to find The Service Quality Department on the internet, allowing them greater access to customer loyalty building tools and customer service webinars. “Our focus is to bring service quality to more professionals world-wide.” said Dr. Jeffrey S. Kasper, President & Chief Innovation Officer.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
MYSTERY SHOPPING / SECRET SHOPPING / SERVICE AUDITING | The Service Quality Department Brings “WORLD-WIDE-MYSTERY-SHOPPING-COMPANY.COM” Online
May 6, 2010
The Service Quality Department announced today that they have brought the new web domain, WORLD-WIDE-MYSTERY-SHOPPING-COMPANY.COM online, effective immediately. The domain was added in order to better assist companies to find The Service Quality Department on the internet, allowing them greater access to customer loyalty building tools and customer service webinars. “Our focus is to bring service quality to more professionals world-wide.” said Dr. Jeffrey S. Kasper, President & Chief Innovation Officer.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
MYSTERY SHOPPING / SECRET SHOPPING / SERVICE AUDITS| ServiceQuality.US Opens “WORLDWIDE SECRET SHOPPING” Info Domain
May 5, 2010
ServiceQuality.US announced today that they have brought the new web domain, WORLDWIDE-SECRET-SHOPPING.INFO online, effective immediately. The domain was added in order to better assist companies to find ServiceQuality.US on the internet, allowing them greater access to customer loyalty building tools and customer service webinars. “Our focus to to bring service quality to more professionals world-wide.” said Dr. Jeffrey S. Kasper, President & Chief Innovation Officer.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
MYSTERY SHOP/ SECRET SHOP / SERVICE AUDITS | ServiceQuality.US Brings “World-Wide Mystery Shopping Company” Info Domain Online
May 5, 2010
ServiceQuality.US announced today that they have brought the new web domain, WORLD-WIDE-MYSTERY-SHOPPING-COMPANY.INFO online, effective immediately. The domain was added in order to better assist companies to find ServiceQuality.US on the internet, allowing them greater access to customer loyalty building tools and customer service webinars. “Our focus to to bring service quality to more professionals world-wide.” said Dr. Jeffrey S. Kasper, President & Chief Innovation Officer.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
SERVICE QUALITY / CUSTOMER SERVICE / CUSTOMER LOYALTY | ServiceQuality.US Adds “What is Service Quality” Info Domain
May 5, 2010
ServiceQuality.US announced today that they have brought the new web domain, WHAT-IS-SERVICE-QUALITY.INFO online, effective immediately. The domain was added in order to better assist companies to find ServiceQuality.US on the internet, allowing them greater access to customer loyalty building tools and customer service webinars. “Our focus to to bring service quality to more professionals world-wide.” said Dr. Jeffrey S. Kasper, President & Chief Innovation Officer.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | ServiceQuality.US Adds “Service Audits Worldwide” Info Domain
May 5, 2010
ServiceQuality.US announced today that they have brought the new web domain, SERVICE-AUDITS-WORLDWIDE.INFO online, effective immediately. The domain was added in order to better assist companies to find ServiceQuality.US on the internet, allowing them greater access to customer loyalty building tools and customer service webinars. “Our focus to to bring service quality to more professionals world-wide.” said Dr. Jeffrey S. Kasper, President & Chief Innovation Officer.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
CUSTOMER SERVICE / SERVICE QUALITY / CUSTOMER LOAYLTY | ServiceQuality.US Adds Mystery Shop Worldwide Info Domain
May 5, 2010
ServiceQuality.US announced today that they have brought the new web domain, Mystery-Shop-Worldwide.info online, effective immediately. The domain was added in order to better assist companies to find ServiceQuality.US on the internet, allowing them greater access to customer loyalty building tools and customer service webinars. “Our focus to to bring service quality to more professionals world-wide.” said Dr. Jeffrey S. Kasper, President & Chief Innovation Officer.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | Customer Loyalty Programs That Bomb!
May 5, 2010
The other day I went into a local gardening store, a high end store I might add, for the first time. I had a particular problem I needed help with. There were no other customers I could see, and the emoloyees were standing around chatting with each other.
A few seconds after I entered the store, I was greeted by an employee. She didn’t know how to solve my problem so she lead me to a more senior employee. They discussed my issue and then lead me to the manager on duty, who should be able to solve my problem, they thought. So far, so good. The initial employee has shepherded me through the process and I haven’t had to repeat my problem yet. Each successively higher person in the food chain did ask me some additional questions to clarify my needs, but things were going along quite well.
The issue was that all the time, as I went from person to person, I kept seeing all these signs promoting their customer loyalty program. At each stop, there were more and more notices of how I needed to be a member!
The last manager took me to a shelf and grabbed my recommended product, and walked me to the register.
The problem? I went through every employee in the store and nobody asked me if I was interested. I probably would have said yes. I might even have come back again!
As it was, the advice was dead wrong. My trip was wasted, and my confidence in their abilities destroyed. And I certainly didn’t feel “welcomed” as a new customer or invited to return.
Plus, I’m out $9 for the worthless sulfur powder I bought! I might add that their price was $3 more than the big box garden center a few of miles away.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
SERVICE QUALITY / CUSTOMER LOYALTY / CUSTOMER SERVICE | Is Cinco de Mayo a Death Nell For Your Business?
May 4, 2010
With Cinco de Mayo coming up, many Mexican restaurant owners are salivating like a kid at Christmas. They see it as a celebration that will increase their bottom line, in come cases it will make their month. A word of advice — DON’T BLOW IT!
For some restaurants it’s the busiest day of the year. It’s the one day that more people will visit their place of business for the first time. Their game plan better be laid out, in advance, or they will fail miserably. A good friend of mine owns two Mexican restaurants. Last Cinco de Mayo, I brought a group of people, most of who had never set foot in the restaurant before. Unfortunately, none of those people have come back because the service was so poor. They lost over $100 in drink sales for our party alone! One one group!
Of course, the owner was apologetic. The wait staff was apologetic. I was apologetic to my guests. The damage had been done. They were understaffed and had a new manager on duty. Critical error that’s hard to recover from.
Another Cinco de Mayo, I joined a group of friends at a local Mexican restaurant near our homes that we went to at a minimum of twice a week. The average check for these visits was $35 or more. There were 20 of us. That means, at that one table, excluding the $800 bill today, $17,500 worth of revenue right there. Almost a $20,000 bet. I had offered to act as cashier for the group, but I was in no way n charge of the group. Shortly before the waitress came back with the check, one of the couples daughters’ arrived and ordered two meals. We had been at the restaurant a total of maybe 90 minutes.
The owner came over to me (since it was my credit card on file) and started to read me the riot act about moving along and how we were taking too long and there were a lot of people waiting for these tables. Now, I saw him coming over and thought he had spotted us and wanted to thank us for coming in. I was in shock to say the least. I stood up, told all it was time to go, and walked out. It was seven years before any of us set foot in that restaurant again. His decision to throw us out cost him at least $120,000 in revenue! (We still have never gone back for Cinco de Mayo — and we won’t)
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
