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Welcome to Service Quality’s CityScoop website. We publish information about Building Customer Loyalty, Employee Training, Mystery Shopping and How To Become A Mystery Shopper or Secret Shopper. We’re located in the San Francisco Bay Area but we have shoppers in over 90 countries worldwide in addition to United States cities including New York, Chicago and San Francisco, USA.

At ServiceQuality.US, we’ll help you build your customers’ loyalty to your business.

Secret Shoppers / Mystery Shopping
Stop missed opportunities, recover lost revenue, and make sure your brand personality shines through, and most importantly, keep the customers you’ve got coming back! Over 500,000 shoppers throughout the world in over 100 countries are ready to be your eyes and ears on the ground.

Customer Surveys
If you don’t listen to your customers, they will silently leave! We give you the tools to listen and proactively solicit their feedback on paper, by phone, in person, or via the web.

Training
You wouldn’t expect to win the Olympics without any training! How can you expect to win customer’s loyalty without exceptional training?