August 13, 2011
There seems to be no shortage of things we find annoying these days, and you certainly don’t have to look far to find them. Recently, Consumer Reports was nice enough to survey Americans on just what bugs us the most.
Among the top responses was Not Getting a Human on the Phone. Now when it comes to live telephone receptionist services, appointment scheduling and great customer service, we’re not the most objective. That’s why I’ve included the complete list below (just so you can see what else annoys you) or you can click here to read the original article.
August 6, 2011
Revenge of the Receptionist
How your unanswered telephone translates to an overflowing inbox and what to do about it.
By Victor Mataraso, M.B.A.
It was not much more than a decade ago that e-mail was just coming on the scene and, “You’ve got mail,” was music to your ears. How times have changed. Now the very thought of sifting through your inbox is enough to provoke anxiety in even the most well-tempered business professional.
If you were in business a decade ago, you may recall another change that started sweeping across the business world about that time: the demise of the telephone Receptionist. With the advent of email, the phone was ringing less often, and with voicemail becoming ubiquitous it was easy to tell clients and customers to just, “email it to me or leave me a voice message.” Read more