Why a Remote Receptionist May Be More Intelligent than a Traditional Office.
October 19, 2009
By Victor Mataraso, MBA
If you’re in business for yourself and have considered hiring staff or leasing a traditional office to grow your small business, there may be a more intelligent way to enhance your professional image, improve customer service and manage your workload more effectively. Unlike a traditional telephone answering service, a remote receptionist (also known as a virtual receptionist or off-site receptionist) can provide you many of the same benefits as a traditional receptionist without the need to hire an employee.
Having a live receptionist answer your business telephone calls is one of the best ways to inspire confidence in your callers and maximize your professional image. With recent advances in telephone technology, it is no longer necessary to lease office space and hire staff just to have your phone answered professionally. A remote or off-site receptionist has the ability to answer your business phone calls at their location, assist callers as you’ve trained them to do, then privately announce and seamlessly connect only the calls you want back to you on any phone number. Read more
Do I Need a Call Center, Answering Service or Remote Receptionist to Answer Telephone Calls for my Small Business?
October 6, 2009
Do I Need a Call Center, Answering Service or Remote Receptionist to Answer Telephone Calls for my Small Business?
By Victor Mataraso, MBA
If you need help answering the telephone for your small business, there is a dizzying array of choices available. From massive call centers in distant countries to locally-based remote receptionists and telephone answering services, there is no shortage of companies willing to answer your phone.
The process of choosing a service provider can often be frustrating and confusing, which is unfortunate because, let’s face it, you’re already pressed for time. To streamline the process, it is helpful to determine what type of service you need and the experience you want your callers to have with your company. Although there is some cross-over among service providers in this rapidly evolving industry, the following categories have emerged. Read more
